Starlight Maintenance has been a ROCOL distributor for the last four years and operates out of Holly Springs, North Carolina. We talk to Technical Sales Advisor, Alain Prevost, to find out how Starlight Maintenance became a distributor and why he recommends ROCOL products to clients.
What is your company and how did your relationship with ROCOL begin?
Starlight Maintenance is a maritime consultant and supply company operating in the United States. At the time our company started, I was still a Marine Engineer onboard a subsea well intervention vessel in the Gulf of Mexico, we required ROCOL TUFGEAR Universal on the bull gear for our crane and were unable to find a supplier in the United States. There was a colleague who had a similar need and I immediately saw the opportunity to become a distributor of ROCOL products.
How long have you worked with ROCOL and what attracted you to the company?
We have been happy to represent ROCOL for 4 years since we received our first shipment in early 2017. I was impressed with the range of ROCOL products developed to fit anywhere from a delicate to the harshest application making every customer interaction a new venture.
We enjoy providing solutions for customers with the support and knowledge from the UK based ROCOL team. We also wanted to branch out from the maritime sector and ROCOL has provided multiple industries for us to develop.
What are your favourite parts about working with ROCOL and why?
The company culture and knowledge throughout each department in ROCOL is what makes our partnership successful. Also, I know that ROCOL has the technology and sustainability to continue creating high-quality products that customers will benefit from.
It’s a pleasure being able to represent a company with strong values and introduce the products to the United States.
What ROCOL products do you use and where do you use them?
When I have an opportunity free from work and family, I enjoy riding my 1976 Moto Guzzi Lemans and 2016 Ducati Panigale. While performing maintenance I use ROCOL Dry Moly Paste on the drive splines, ROCOL Anti-Seize Compound on hardware and ROCOL Foam Cleaner Spray on the wheels for a perfect shine. My neighbour also enjoys the endless supply of Purol Spray and Foam Cleaner Spray for his Traeger wood-fired grill!
Share one experience with ROCOL that made them better than any other competitor.
ROCOL consistently provides genuine service to us and our customers, and I cannot narrow it down to just one experience. The commitment to customer satisfaction sets ROCOL apart from everyone and the talent ROCOL has to find solutions, product knowledge and understanding our business operation in the United States is key to our success.