Privacy And Legal

LEGAL

ROCOL is a division of ITW Inc. The Registered Company No is 559693. ROCOL’s address is ROCOL House, Wakefield Road, Swillington, Leeds, LS26 8BS. Telephone 0113 232 2600.
ITW Inc office (which is a UK subsidiary of ITW Inc, Illinois, USA) is Admiral House, St. Leonard’s Road, Windsor, Berkshire, SL4 3BL.
Disclaimer

Please read this important legal notice and liability disclaimer. The contents of these pages are © ROCOL.com 2002-2005 unless otherwise stated. Copying, publication and distribution are prohibited other than in accordance with our copyright and database right notice and limited copying and other permissions. We are not responsible for the content or security of external sites which link to this site, or which are linked from it, over which we have no control.

Use of this site is governed by our terms and conditions (see below) and if you do not accept these you should leave this site now.

Information contained in this website may contain technical inaccuracies or typographical mistakes. Information may be changed or updated without notice and any queries relating to the information (including queries as to its recency and accuracy, or in relation to our privacy policy, or removal of your name from our records) should be addressed to: – The Data Protection Administrator, E-mail privacy@rocol.com

PRIVACY POLICY

Please be sure to read this Privacy Policy before using this site or submitting information to us. Our Privacy Policy may change from time to time and your continued use of the website is acceptance of such changes, so please check this area periodically for updates to this Privacy Policy.

INFORMATION ROCOL COLLECTS FROM YOU

You can visit the ROCOL website to read product and company information without telling us who you are and without revealing any personally identifiable information. There are instances, however, where ROCOL requests personally identifiable information (i.e. name, address, company name, job title email address, telephone number, fax number, information about how you use our products, financial information, comments, etc.) to provide you a service, such as e-business or correspondence, or to respond to a request for information.

Described below are the ways in which ROCOL actively and passively collects information during a website visit. This information is collected and stored in a manner appropriate to the nature of the data by ROCOL, ROCOL’s affiliates and its third-party service providers (i.e. Supplier, distributor, etc.) and is used to fulfil your requests, as further described below.

Active Information Collection

Like many other websites, we actively collect information from our visitors both by asking specific questions on this website and by permitting you to communicate directly with us via online forms and e-mail. Some of the information that you submit may be personally identifiable. Also, if you place an order, you may be required to provide financial information.
ROCOL does not have control over the privacy policies applied by any other party that you may disclose information to. If you would like information on any other party’s privacy policy, you should contact that party directly, and we encourage you to do so.

If you register with this website in order to gain access to certain site features, during the registration process we may ask for your first and last name, job title, e-mail address, telephone number, company name and postal address, all of which are generally required in order to complete the registration. We also may ask you for other optional information, such as your experience with ROCOL products. Registered users who provide this information and register can benefit from access to additional information about ROCOL products and other features that ROCOL may offer from time to time.

Passive Information Collection

As you navigate through a website, certain information can be passively collected (that is, gathered without you actively providing the information) using various technologies and means, such as navigational data collection. Like most web site operators, we track IP addresses, assign Internet tags, and use both session and persistent cookies. We use cookies to help identify you when you visit our website, save your password so you don’t have to re-enter it each time you visit a password protected area, and deliver content specific to your interests. You should be aware that we may use these cookies for other purposes now and in the future. Our system also automatically gathers information about the areas you visit on this website and collects operational information about the technology you use, such as the website that referred you to us and your browser, screen name, type of computer, operating systems and Internet service providers.

We passively collect information to generate statistics and measure site activity in order to understand what areas of this website are most popular, which areas may require improvement and what technologies are being used by our visitors. This information helps us to update and improve this website and enhance the usefulness of customer visits. We also use this information for security purposes, to detect and to block security breaches and to provide you with a safe online environment.

HOW ROCOL USES YOUR INFORMATION

ROCOL uses your personal information to enhance the operation of this website, allow you to use all of its features and provide you with the services that you request (i.e., fulfilling orders, contacting purchasers to inform them of their order status, sending promotional information, enhancing our website and the operation of our website, for statistical purposes, etc.).

ROCOL may send you information about its products and services and may contact you about new features or products in which it believes you may be interested. ROCOL also may use your contact information for marketing and other purposes. We only use your personal data for marketing purposes if we have a legal basis (i.e. Consent, Contracts, Legitimate Interest, etc.) to do so.

ROCOL also will disclose any information that it is required to disclose by law or by an appropriate government authority.

Legitimate interests

When we have a business or commercial reason of our own to use your information, this is called a ‘legitimate interest’. We will tell you what that is, if we are going to rely on it as the reason for using your data. Even then, it must not unfairly go against your interests. These interests are:

communicating with you in relation to any issues, complaints, or disputes;
improving the quality of experience when you interact with our products and/or services, including testing the performance of our products and customer experience of our website;
developing, improving, and delivering marketing and advertising for products and services offered by ROCOL.

WHO DO WE SHARE YOUR PERSONAL DATA WITH?

We will only share personal data with others when we have a legitimate reason to do so. When we share data with others, we put contractual arrangements and security mechanisms in place to protect the data and to comply with our GDPR, confidentiality and security standards.

ROCOL may and does partner with other companies to provide specific services such as using an outside shipping company to ship orders, a credit card processing company to bill users and other such items related to your visit to this website. As a result, when you access our services on this website, we may share this information with other third parties:

to contractors who support our business, in which case we will require such third parties to agree to use the information for the same purposes;
to respond to law enforcement requests, where required by applicable laws, court order or governmental regulations;
in situations involving threats of physical safety of any person.

INDIVIDUAL RIGHTS AND HOW TO EXCERSISE THEM

Individuals have certain rights over their personal data and data controllers are responsible for fulfilling these rights. Where we decide how and why personal data is processed, we are a data controller and include further information about the rights that individuals have and how to exercise them below.

Right to Access
You have a right of access to personal data held by us as a data controller. This right may be exercised by emailing us at customer.service@rocol.com. We will aim to respond to any requests for information promptly, and in any event within the legally required time limits (within one month).

Right to Rectification
To update personal data submitted to us, you may email us at customer.service@rocol.com. When practically possible, once we are informed that any personal data processed by us is no longer accurate, we will make corrections (where appropriate) based on your updated information.

Right to erasure
You have the right to request the deletion of your personal data where, for example, the personal data are no longer necessary for the purposes for which they were collected, where you withdraw your consent to processing, where there is no overriding legitimate interest for us to continue to process your personal data, or your personal data has been unlawfully processed. If you would like to request that your personal data is erased, please email us at customer.service@rocol.com. You also may opt out of having your e-mail address used for promotional purposes by ROCOL. This opt out does not apply to information provided to ROCOL as a result of a product purchase, warranty registration, product service experience or other transactions

Right to object
In certain circumstances, you have the right to object to the processing of your personal data where, for example, your personal data is being processed on the basis of legitimate interests and there is no overriding legitimate interest for us to continue to process your personal data, or if your data is being processed for marketing purposes. If you would like to object to the pressing of your personal data, please contact us at customer.service@rocol.com.

Right to Restrict Processing
In certain circumstances, you have the right to request that we restrict the further processing of your personal data. This right arises where, for example, you have contested the accuracy of the personal data we hold about you and we are verifying the information, you have objected to processing based on legitimate interests and we are considering whether there are any overriding legitimate interests, or the processing is unlawful and you elect that processing is restricted rather than deleted. Please contact us at customer.service@rocol.com.

Right to Portability
In certain circumstances, you have the right to request that some of your personal data is provided to you, or to another data controller, in a commonly used, machine-readable format. This right arises where you have provided your personal data to us, the processing is based on consent or the performance of a contract. If you would like to request that your personal data is ported to you, please contact us at customer.service@rocol.com.

Withdrawal of consent
Where we process personal data based on consent, individuals have a right to withdraw consent at any time. To withdraw consent to our processing of your personal data please email us customer.service@rocol.com or, to stop receiving an email from a ROCOL marketing list, please click on the unsubscribe link in the relevant email received from us.

Please note that the GDPR sets out exceptions to these rights. If we are unable to comply with your request due to an exception we will explain this to you in our response.

HOW ROCOL PROTECTS YOUR INFORMATION

We store your personal data in secure data centres in European Union. We take reasonable steps to protect your personal data from loss or destruction. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Where you have a username or password (or other identification information) which enables you to access certain services or parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

The secure server encrypts all sensitive information you input before it is sent to us. We use both technical and procedural methods to maintain the integrity and security of our databases, including but not limited to encryption for data transfer, firewalls, restricted access to data, employee training, and other methods.

RETENTION OF PERSONAL INFORMATION

ROCOL retains the personal information collected on the website, directly from customers, suppliers or distributors as long as necessary to provide the services, products and information you request or as permitted by applicable law.

Complaints
We hope that you won’t ever need to, but if you do want to complain about our use of personal data, please send an email with the details of your complaint to data.protection@fluidseurope.com. We will look into and respond to any complaints we receive.

You also have the right to lodge a complaint with your local data protection authority. For further information on your rights and how to complain to the data protection authority, please refer to your local data protection authority website.

INTERNATIONAL DATA TRANSFERS

We may transfer your business contact details to our associated entities, other members of our group of companies (including our parent company, Illinois Tool Works Inc., in the US) and corporate approved third-party suppliers/systems based outside the EU.

Please be aware that countries outside of the European Economic Area (EEA) may not offer the same level of data protection as a country within the EEA. We ensure that we have a relevant data processing agreement in place with each third party outside the EEA to ensure they are compliant with privacy and data protection laws. We will make sure that any transfer of your personal information by us will be secured and/or encrypted for its protection.

COPYRIGHT AND LIMITED PRODUCTION NOTICES

We are unless otherwise stated, the owner of copyright and database right in this website and its contents. No part of this website may be published, distributed, extracted, re-utilised or reproduced in any material form (including photocopying or storing it in any medium by electronic means, and whether or not transiently, or incidentally, to some other use of this publication) except in accordance with the permissions set out below, or as permitted by the Copyright Designs and Patents Act 1988 or the Copyright and Rights in Database Regulations 1997 (as applicable).

1. Permission to recopy for limited purposes

You may recopy extracts from our site for your personal use (‘extracted material’) and for transmission to individual third parties for their personal use only, but only if: –

1. you acknowledge this website as the source of the extracted material. You must include such acknowledgement and the ROCOL.com domain name (www.ROCOL.com) in the copy of the extracted material; and
2. you inform the third party that these conditions apply to him or her and that he/she must comply with them; and
3. you recopy the extracted material in complete and unmodified form.

This permission to recopy does not permit incorporation of the extracted material or any part of it in any other work or publication, whether in hard copy or electronic or in any other form. In particular (but without limitation) no part of this website may be distributed or recopied for any commercial purpose or for a fee. We reserve the right at any time as our discretion to withdraw or modify this permission.

In consideration of us allowing you to view this website electronically, and to take copies, and to save to your individual storage medium such extracts from this website as are necessary for your personal use only, you agree as follows: –

1. Viruses, worms, Trojan horses and other potentially destructive programmes

You assume full responsibility for the protection of your computer system including computer hardware and software, stored data on your computer system and the store data and computer systems (including hardware and software) of third parties who may access or be otherwise connected to your computer system. You will assume the responsibility of ensuring that programs or other data downloaded or otherwise received from this website are free from viruses, worms, Trojan horses or other items of a destructive nature.

2. Exclusion of our liability

In no circumstances will we be liable to you for any direct, indirect, consequential, special or other damage howsoever resulting from the use of this website or any other website connected to the website by means of a hypertext link or otherwise except in relation to personal injury or death. This shall be the case whether such damage is caused by transmission from this website (or a connected website) to your computer system, of viruses, worms, Trojan horses or other destructive items, corrupted data or data incompatible with your computer system, or third parties’ interception of or access to data of whatever nature.

‘Data’ includes (without limitation) personal data transmitted by you electronically to us.

Such ‘damage’ shall include, (without limitation) lost profits, interruption to business, loss of the whole or any part of a program or programs, or of any data howsoever stored.

3. Data Security

You accept the risk that data transmitted electronically to us via this website or otherwise may be intercepted before reaching us, or accessed from our data storage by third parties unauthorised by us, and may be exploited unlawfully by such unauthorised third parties. We do not assume responsibility for guarding against the acts of such unauthorised third parties.

4. Use of Hyperlinks from and to other websites

Where we provide a hyperlink to a third party’s website, including links to websites of other companies within the ITW Group, we do so because we believe in good faith that such a website contains or may contain material that is relevant to that on our website. Such hyperlinks do not signify that we have reviewed or approve of the connected third party’s website or its contents – indeed in certain instances a hyperlink may connect you to a third party’s website containing views contradictory to those expressed on our website.

We reserve the right at our discretion to prohibit any link from another Internet site to materials or information on this website. Without prejudice to that, any link to material or information on this website must be neither misleading nor deceptive and must fairly indicate ROCOL.com or www.ROCOL.com as the destination of the link.

5. Access and use of information

Permission to access this website is restricted to viewing it solely for legitimate business purposes to access the information provided by us. Any access or attempt to access other areas of the ROCOL network and/or computer system or other information contained on the system for any purposes is strictly prohibited. You may not use any information contained on this website other than in connection with a legitimate business purpose.

Other than in respect of personal information, which will be treated in accordance with our Privacy Statement and ‘contracts and orders’ above, if you provide information to us, you agree that we have unlimited rights to such information and that we may use such information in any way we choose. Such information shall be deemed to be non-confidential.

6. Information ‘as is’

All information made available from within this website is provided ‘as is’ for information purposes only, and without warranty of any kind, either express or implied, including, but not limited to, any warranties as to non-infringement, satisfactory quality, or fitness for a particular purpose.

7. Jurisdiction and Law

The jurisdiction and law applicable to any contract between us shall be that of England and Wales.

Cookie Notice

A cookie is a tiny text file that a website can store on your machine and can read on subsequent visits.

We use cookies to collect information about how people use our website and to find out things such as the number of visitors to the various parts of the website. We do this to make sure the website is meeting our visitors’ needs and to understand how we can improve the website. Cookies store information about what website pages you visit, how long you are on the website, how you got here, and what you click on. We do not make any attempt to find out the identities of those visiting our website.

We use the following types of Cookies and Similar Technologies on our Website:

“First-party cookies” are sent to your browser by the party that operates the site you are visiting (e.g., cookies served by ITW when you visit our Website).

Name Cookie Description
Laravel laravel_session We use a platform called Laravel to let our server know who you are between page loads. This cookie stores a session which links your device to your session on our website. It is only used to authenticate you between requests, not to track your behaviour or for advertising.
XSRF-TOKEN XSRF-TOKEN This cookie is written to help with site security in preventing cross-site request forgery attacks.
Cookie Message hasSeenCookieMessage This cookie records when you have seen and accepted the cookie warning message.

“Third-party cookies” are sent to your browser by any party other than the party that operates the site you are visiting (e.g., cookies sent by our online partners, such as Google, when you visit our Website).

Name Cookie Description
Zopim _zlcmid Provides live chat functionality for help and support.
Google Analytics _utma, _utmc, _utmz, _ga, _gid These cookies are used to collect information about how visitors use our site. We use the information to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited

Most browsers are set to accept cookies by default. However, browsers typically allow individuals to remove or block browser cookies if they choose. Please consult the documentation that your browser manufacturer provides for more information.
Furthermore, you can opt-out of many non-essential cookies and similar technologies following the mechanisms available through the links below:
HERE or HERE if you’re in the United States
HERE if you’re in Europe
HERE if you’re in Canada

If you want to learn more about cookies, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

Our Office

If you can’t find what you’re looking for then please do not hesitate to contact us, we’ll be glad to help.

Head office


ROCOL House, Wakefield Road, Swillington
Leeds, West Yorkshire, LS26 8BS, United Kingdom

Copyright © ROCOL 2018 - All rights reserved.